HeadzUp Offroad is a rider-awareness app for off-road parks. Your phone pairs by Bluetooth with a HeadzUp Rider Unit — a small long-range LoRa radio that rides with you — and the Rider Units talk to each other directly, so the app can tell you which vehicles are near you even where there is no cell signal at all.
HeadzUp is an awareness tool. It is not a safety system and does not guarantee accident prevention. Always ride carefully, follow park rules and trail etiquette, and stay within your limits.
| How | Where |
|---|---|
| [email protected] | |
| Response time | One business day, usually much sooner |
| At the park | Park staff can reach the HeadzUp office from the park dashboard, and can see riders who are on the mesh |
When you write in, the three things that let us answer in one reply are: the park you were riding at, your rider username, and the app version. The version is printed at the very bottom of the Initial Setup screen, which you reach from the app's welcome screen.
HeadzUp only does anything useful with two things in place, and neither of them is inside the app:
The app needs Bluetooth, precise location and notifications turned on for it. The Start Your Ride screen checks each one and will not go green until they all pass — show that green screen at the gate and you are ready to ride.
Work down the Start Your Ride screen; it is the fastest diagnosis in the app.
That is deliberate. A vehicle alarms once when it first comes inside your alert distance, and does not alarm again while it stays inside. It has to travel back out past the ring and stay out before it counts as a fresh encounter. Riders travelling together therefore get one alert at the start of the day, not one every minute.
Put them in your Riding Group — Settings → Riding Group, where Friends and Known Riders used to be. Start a group, then either share the group code (or its QR) with the riders you are out with, or add a rider unit that is standing next to you from Riders near you. You can also add a vehicle straight off an alarm screen with the Riding together? action.
Riders in your group still show on your vehicle display — their proximity alerts are reduced while you ride together, not switched off — and emergency (SOS) alerts always come through. A group ends by itself after 24 hours unless you keep it going.
One thing that surprises people: a rider who joined by code softens nothing until your phone has heard their radio over the mesh and you have answered the one-tap "Riding with <name>?" prompt once. Until then you get full-strength alerts from your own group. That is deliberate — the app will not quieten an alert on the strength of a name typed into a server.
On Android the alarm plays on the phone's ALARM channel, not the media channel — so turning music or video volume up does nothing for it. Press volume-up while nothing else is playing, or open the phone's Sound settings and raise the Alarm slider specifically. The Start Your Ride screen checks this for you and shows an amber Alarm volume row when the alarm level is too low to hear; that row is telling you about the alarm slider, not the media one, and silent mode is not the cause.
On iPhone there is no separate alarm channel. The alert ignores the silent switch, but it follows the device's output volume, so raise that with the side buttons.
Either way, also check that Do Not Disturb bypass passed on the Start Your Ride screen. The alert flashes the screen and vibrates as well as sounding, so it still reaches you in a pocket — and a set of Bluetooth earbuds that fit under a helmet makes far more difference than any volume slider.
No, not for awareness. Radar, distance, heading and the proximity alarm all run over the radio mesh between Rider Units. A data connection only adds the extras: messages to the park office, joining a riding group by code, and the live view park staff see on their dashboard.
The app holds a foreground service so it keeps listening with the screen off, which is what makes it useful at all. Expect a busy ride day to want a 12 V charger. The Rider Unit charges over USB-C and lasts a full day on its own battery.
Email [email protected] to reset your password.
What HeadzUp collects, who can see it and how long it is kept is set out in full in the Privacy Policy. The short version: your position is shared with other riders on your park's mesh and with that park's staff while you are riding, and it is not kept afterwards.
To delete your account and your data, email [email protected] from the address on the account, or follow the steps in the account deletion section of the Privacy Policy. Deletion removes your rider profile, your riding-group membership and your messages. Ride history is not retained beyond the short operational windows described in the policy, so there is nothing left to erase once those expire.
The terms you agreed to when you first opened the app are the Terms of Service and EULA.
If a Rider Unit will not power on, will not pair, or stops appearing on other riders' radar, hand it back to park staff — parks keep spares and swap them out on the spot. Email us the unit's ID (printed on the case, and shown in Select Rider Unit) so we can pull its logs.